Go to your Ftp options and see if passive mode is checked, if it is, please uncheck it. If it is not checked try checking it. this should solve the problem, assuming the issue is not with your actual connection to the internet.
Go to your Ftp options and see if passive mode is checked, if it is, please uncheck it. If it is not checked try checking it. this should solve the problem, assuming the issue is not with your actual connection to the internet.