If your FTP connection is failing, here are the most common reasons and how to fix them:
1. Incorrect Login Details
- Double-check your FTP username, password, and host/server address.
- Your host should typically be: ftp.yourdomain.com or your server's IP address (found in your welcome email).
2. DNS Not Yet Propagated
- If you just updated your domain’s DNS, it may take 24–48 hours to fully propagate.
- Use the server IP instead of the domain name during this period.
3. Passive Mode Not Enabled
- Most routers/firewalls require Passive Mode for FTP.
- Check your FTP client settings and enable Passive Mode.
4. Using the Wrong Port
- Standard FTP uses port 21.
- For SFTP (secure FTP), use port 22.
- Confirm with your host which port is supported.
5. Firewall or Antivirus Blocking Connection
- Your local firewall, antivirus, or network settings may be blocking FTP.
- Try temporarily disabling them to test the connection.
6. Exceeded Number of Connections
- Some servers limit simultaneous connections.
- If too many connections are open, disconnect and try again after a few minutes.
7. Server Issues or IP Block
- If you've tried multiple failed logins, your IP may be temporarily blocked by the server.
- In that case, open a support ticket and request to whitelist your IP.
Need help troubleshooting your FTP? Open a support ticket with Hosting Chilli — we’ll sort it out!
