The very first step is to change your domains dns to the name servers you received in your welcome email. Note: If you purchased your domain from us we will do this step for you. If you didn't purchase it from us and need more information please check your welcome e-mail for more information about our DNS.
After your dns changes have been made please allow 24-48 for your dns to propagate worldwide. During this initial 24-48 hours your site will be working one minute then be offline the next. If after two days your site is still not working contact us.
*NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account.
Uploading to your website
You can begin uploading to your account now by using a "Ftp Client" such as FileZilla (a free download link is provided in your welcome e-mail).. If you are using an ftp put in your sites ip address under the "host address" field. Once your ftp is connected go into the "public_html" folder or the WWW folder and begin uploading to your site. To replace the default place holder page you must upload an index.htm in all lowercase lettering.
Control Panel and Important Links
Note: "yourdomain.com" should be your sites IP address until your dns has proprogated.
Note: Don't forget the trailing / and the ~
When to use Chat Support
Chat is great for quick questions. If you ever use chat support and you do not receive the answer you're looking for within minutes we advise you to open a support ticket for the quickest and most appropriate response.
When to use Ticket Support
The quickest and best way to get all problems solved and more complicated questions, the second you submit a support ticket you will get a ticket number e-mailed back to you. If you do not get a ticket number we did not get your e-mail. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the food chain until your problem is solved or question is answered. Most tickets are done within minutes if it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you. All support tickets must be answered through the client area, please don't attempt to answer from your own email address.
Please do not open multiple tickets on the same issue or your help process will be slowed down and possibly ignored completely.
